This redhead has nothing to do with the hazelnut ash you were hoping to get? The master does not distinguish between a bob and a square, and as a result you have a crow's nest on your head? Did you cut your cuticles? Save this stuff and you won't have to pay for someone else's mistakes.
Let's start with the main thing. Any procedure in a beauty salon should begin with a detailed description by the master of what exactly, in what sequence and for what purpose he will do it. The master should warn you of all possible risks, name the approximate duration of the procedure and its cost, and also discuss with you a plan of action if he suspects in advance that the result may not be what you expect (for example, you want to turn from a burning brunette into an ashy blonde in one visit to the salon, and the master believes that this is hardly possible). If all the details of the upcoming process have not been explained to you, the salon has ALREADY violated your rights. And legally you can refuse to pay for his services. And now about everything in order.
1. HAIR COLOR DOES NOT MATCH AS ORDERED
This is what lawyers call the non-compliance of the service with the terms of the contract. Feel free to demand free re-staining if the result categorically does not suit you, or refuse to pay for coloring that has already been done. Your protection is Article 29 of the Consumer Protection Act. If the administrator insists that you fully pay for the service provided, suggest that he go to court. The law is on your side! By the way, remind the negligent master that before dyeing his hair in the salon, he was obliged to do a biological test for sensitivity, and this violation alone is a reason to apply for compensation.
2. YOU HAVE BEEN CRASHED
This is a poor quality service. You have the right to claim full damages. If the shortcomings cannot be eliminated (shorn too short), do not pay anything, appealing to the same article 29. If the situation can be corrected, ask to change the haircut to the one you need. Moreover, theoretically, you can even demand compensation for non-pecuniary damage. But here there is little chance.
3. BEFORE THE BEGINNING OF THE PROCEDURE YOU WAS HELD ONE PRICE, AT THE END - ANOTHER
Typical trick of unscrupulous salons: “And we made you another mask, applied cream, massaged your head, it took additional coloring (wash)”… You are being deceived! Before doing ANY additional procedure for you, the master is obliged to notify you of its need and discuss the cost. And you can refuse or agree - at your discretion. Everything that is done on the sly is not your problem, you did not order these services. You may be threatened with calling the police, but be aware that the police have no right to interfere in civil law relations. No one will simply go to such a challenge.
4. HAIR IS DAMAGED AFTER COLORING AND/OR PERMING
Usually in such a situation, the master begins to convince you that the problem is in your hair, and he could not have foreseen such consequences. Lie! That's why he is a master in order to study the features of your hair before the procedure and, if there is the slightest doubt, try to dissuade you from the procedure. Now, if you insisted, despite the warnings, then, alas, you yourself are to blame. But if they didn’t say a word to you, you don’t have to pay a penny, moreover: demand compensation for the damaged appearance! By law, you are not required to know anything about the procedure, and it is the task of the master to convey to you the possible consequences. This is written in paragraph 4 of Article 12 of the Consumer Protection Law.
5. YOU WERE PROMISED TO HAVE A HAIRCUT WITH EASY STYLING, BUT AT HOME YOU HAVEN'T MANAGED TO GET YOUR HEAD IN ORDER
Don't even think that your hands are not the same or your styling products are bad. Salon is to blame! Go back there and inform the administrator that you have been provided with false information about the service provided. That it was the ease of styling that was the reason why you chose this haircut, and not any other. Haircut must be refunded immediately.
6. LATER YOU HAVE AN ALLERGIC REACTION TO PAINT
Of course, the salon will insist that the reason is not in the paint, and in general, you never know what you smeared yourself with after you left their doors. Do not give up! First, remember the biological sensitivity test (see point 1). They probably didn't make it! This means that they are responsible for the consequences. Moreover, even if you painted with this paint a million times in this salon, the law is on your side: perhaps the manufacturer had a marriage, or the paint was stored incorrectly, or the master messed up something in the process of preparing the mixture. What is important: you must go to the salon no later than 48 hours after the visit and have a doctor's report (for example, from the district clinic) that you have an allergic reaction.
7. YOU HAVE DECIDED TO END THE PROCEDURE WITHOUT COMPLETING IT
You have every right! For example, someone is being painted in a nearby chair, and the smell of paint turned out to be unbearable for you, or you suddenly remembered that the iron was not turned off, and the manicurist just moved on to the second finger. You will only need to pay for the amount of work done. And if the reason why you decided to say "stop!" that the master cut your cuticle or scalded your skin or caused some other harm to he alth or discomfort - you don’t have to pay!
8. IN THE PROCESS OF COLORING THE HAIR, THE PAINT DAMAGED YOUR CLOTHES
In a good salon, you will immediately be offered a choice of compensation for the cost of the item or money for dry cleaning. In a bad situation, you yourself will have to offer them this choice.
9. YOU HAVE BEEN FUCKED FOR MONEY
You came to the cosmetologist for cleaning, but she convinced you that you need a whole course of procedures, and even mesotherapy and biorevitalization is a must. You have been going to the salon, as if you had been going to work for a month, but there’s no sense in it … You can return the money only if you came to the salon with a specific problem, indicated it to the master, the master undertook to solve the problem and did not solve it. For example, you have acne, and the master said that with the help of all the above procedures, inflammation will decrease. And the acne is in place and there are no improvements. In case the wording was streamlined: “we will try to achieve improvements” or “perhaps after mesotherapy it will get better” - alas, you were not given guarantees, you agreed to the services voluntarily.
10. SHELLAC OR GEL POLISH FALLED OFF THREE DAYS AFTER APPLICATION
Just don't remove the polish from the rest of your nails! Go to the salon, demonstrate the situation and ask either for a refund or a new coating. Usually there are no problems, but just in case for the future - check with the master how many days they give a guarantee for coverage (they are obliged to give!) And how long the coverage should last (usually two weeks).
BE SURE TO TAKE YOUR RECEIPT
If you have the slightest doubt that everything went well, be sure to ask for a receipt and insist that all the services provided, the cost of each separately, the time of the service and the name of the master who performed the procedures are entered in it. If problems arise, you do not have to prove that you were in this salon at all. Based on materials from cosmo.ru, photo: fotoimedia / Ingram.